FAQ

All sales are final. Because many of our products are made to order, custom made, or personalized, we do not accept returns or exchanges. Please review your order and personalization details carefully before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll review the details and work with you to make it right.

Have a question about your order? Please contact us, we’re always happy to help.

Most Pawlished Living products are made to order and are typically processed within 3–7 business days before shipping.

Once your order ships, you’ll receive tracking information by email. Delivery times will vary depending on your location and the shipping method selected at checkout.

Please note: Processing time and shipping time are separate. Custom or high-volume orders may require additional processing time.

For personalized orders, we’ll send you a digital preview for approval before your item is made. This gives you an opportunity to review names, wording, design details, and overall placement before production begins.

Please review your preview carefully. Once you approve the design, we’ll begin creating your item just for you. ♡

Production time begins after your design has been approved.

I especially recommend that last sentence. Otherwise someone could place an order, take several days to approve their proof, and still expect the original processing timeline.

Absolutely! We love bringing custom ideas to life. If you have a design, theme, saying, gift idea, business order, or something completely unique in mind, submit a request through our Custom Order Request page.

We’ll review your request, discuss available options, and let you know how we can bring your idea to life.

Whether it’s for yourself, a friend, a business, or a special event, we’d love to help create something uniquely yours. ♡

Yes! In addition to shipping, local pickup and delivery may be available in select areas.

Availability may vary based on your location and order. If you’re local and would like to arrange pickup or delivery, please contact us for available options.